Special Order

customer expresses to nursery sales team member need for unavailable plant advise customer the nursery can attempt to source the plant if they wish obtain contact info obtain plant specific info obtain quantity needed if wholesale or retail customer, inform that if the plant is not a typical one we order, they will need to pay for the plant in full or a deposit provided before we can place the order sales team member sets expectation with customer of approximate wait for better info on sourcing to 1 2 weeks write down on paper the info in 1 1 1 3 and give to the nursery buyer nursery buyer contacts other growers to source the plant if the buyer locates the plant(s) and a minimum quantity is needed to purchase, buyer attempts to combine other orders to meet minimum buyer then notifies the sales team member who took the original request of the anticipated delivery date if the buyer is unable to locate the plant(s), the buyer notifies the sales team member who took the request sales team member who took the request contacts the customer and advises if customer chooses to have the plant ordered, sales team member collects 50% deposit or total amount sales receipt/sales order is placed on the will call clipboard and copy of sales receipt/sales order emailed to customer copy of sales receipt placed in daily sales receipt box sales team member informs the buyer customer has purchased the item(s) and needs to be ordered buyer creates purchase order and orders plant(s) plant(s) arrives at nursery and plants are received into inventory and customer is contacted special order plant(s) are placed in holding area originating sales team member is informed plant(s) have arrived originating sales team member contacts customer and informs their order is available for pick up